Privacy Policy
At Farmhouse Creations we are committed to maintaining a good report with all of our customers, your privacy is very important to us. We do not share any information that you give to us during purchase with anyone other than Canada Post or another parcel carrier of your choice. Your name, address and phone number will never be sold or misused in anyway. Strictly used for processing your order through us and shipping your package, ONLY.
Farmhouse Creations recognizes the importance of our customers’ privacy. We truly believe that our privacy policy is more than an issue of compliance – it is one of trust. We strive to manage your personal information based on our basic belief of respect for the individual.
This Policy describes:
How and why we collect your personal information.
How your information is used and protected.
When and with whom we share your information.
The choices you can make about how we collect, use, and share your information.
Notice and Scope of Our Privacy Practices
Our goal is to provide clear, prominent, and easily accessible information about our privacy practices. This Policy applies to every customer’s information that we collect, both, in store and online.
Our Pledge of Accountability
Farmhouse Creations expects to manage your personal information properly and maintain your trust. We will be accountable for compliance with this Privacy Policy.
Information We Collect
We collect personal information about you to deliver the products and services you request and to help improve your shopping experience with us. We strive to limit the amount of personal information collected to support only the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with us both in store and through our website. Some examples are when you:
Create an account on our website;
Make an online or in-store purchase from us;
Create a mobile shopping list;
Conduct a transaction where we collect information;
Request customer service or contact us;
Submit Farmhouse Creations related story, testimonial, rating or review, or other user-generated content that may be posted on the site;
Participate in a contest, sweepstakes, promotion, or survey; or
Otherwise submit personal information to us along with any related content of the communication.
Personal information is information that identifies you or is reasonably linked to you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order as a gift, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
Automated Information Collection
We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytic and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring website, if any, and the path you take through our website.
We may use “cookies” to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
We operate cameras in store for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.
How We Use Your Information
Farmhouse Creations uses your information to offer and provide our products and services and to support our core business functions. These include product order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer surveys, sweepstakes, contests, and promotions;
To provide customer service and alert you to product information, including recalls;
To help us improve and customize our service offerings, websites, and advertising;
To send you information about our products, services, and promotions; and
To protect the security or integrity of our websites and our business.
To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We may transfer or disclose your information within our three business partners for these purposes.
How We Disclose Your Information Outside of Farmhouse Creations
Farmhouse Creations does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
Service Providers
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, and payment card processors. Your personal information may be stored and processed by our service providers in Canada. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances. These include situations when the sharing is necessary to protect the safety, property, or other rights of Farmhouse Creations, our customers, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Farmhouse Creations properties or Store location. Data from in-store security cameras may also be provided to law enforcement upon request. Farmhouse Creations may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
Data Collection, Use, or Disclosure
Farmhouse Creations collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal information in accordance with law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing.
We use an opt-in standard for email or for other communications like mail.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of email, include your emailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.
Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transaction purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Links to third party websites
We may offer links throughout our website to web sites operated by third parties, Epicure and Amazon for example. Please be aware that we are not responsible for the privacy practices of other web sites. We encourage you to review the privacy statements of any third party websites you choose to link to from Farmhouse Creations so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Farmhouse Creations website. This Privacy Statement applies solely to information collected by our website.
Public Information and Third-Party Websites
Our Blog: We have public blogs on the Farmhouse Creations. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us here. If we are unable to remove your information, we will tell you why.
Social media platforms and widgets: The Farmhouse Creations website includes social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. We also maintain presences on social media platforms, including Facebook, Tiktok, Instagram, Pinterest and Youtube. Any information, communications, or materials you submit to us via any social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Links to third-party websites: The Farmhouse Creations site include links to other websites, including but not limited to Amazon and Epicure, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Contests and sweepstakes: We may, from time to time, offer surveys, contests, sweepstakes, or other promotions on the Farmhouse Creations site or through social media (collectively, “Promotions”). Participation in our Promotions is completely voluntary. Information requested for entry may include Personal Information such as your name, address, date of birth, phone number, email address, username, and similar details. We use the information you provide to administer our Promotions. We may also, unless prohibited by the Promotion’s rules or law, use the information provided to communicate with you, or other people you select, about our Service. We may share this information with our affiliates and other organizations or service providers in line with this privacy policy and the rules posted for our Promotions.
How to Access and Update Your Information
Farmhouse Creations takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us at the email listed on our website. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available, unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
How We Secure Your Information
Securing your information is a company priority. Whether you are shopping on our website or in store, we use reasonable security measures to help protect the confidentiality of personal information.
Online Protections
Your account information is protected by the password you use to access your online account. Please keep this password confidential.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our offices or store is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
Privacy Protections for Specific Types of Information
Privacy of Children Online
We are committed to protecting children’s online privacy. Our websites are for a general audience and are not geared towards children. In order to protect the privacy of children, Farmhouse Creations website and mobile applications do not knowingly collect personal information from children under the age of 18 without prior parental consent. Please contact us via the “Contact Us” section of this Policy if you believe we may have collected information from your child and we will work to delete it.
International
As a small business owner who ships globally, Farmhouse Creations follows these same privacy policies for all of our international customers. All personal information about our customers will be processed and stored in Canada. We will protect your personal information, regardless of where it is stored, in accordance with our local laws and our policies in Canada.
Changes to the Farmhouse Creations’ Privacy Policy
Please check our Privacy Policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the bottom of the privacy Policy.
Contact Us
Email Customer Service– for store experience, marketing preferences and general feedback/questions.
Our privacy Policy describes how we share information for marketing purposes. The Policy and rights apply to all customers.